How would you react to this?

OK, tell me what you think of this.

There’s a salad place near my house that I order delivery from once in awhile. No matter how many times you ask, they won’t deliver with the salad dressing mixed in.

THIS DRIVES ME NUTS!!!

But when I finally got frustrated enough to ask why, they said,

“We don’t want our salad to arrive soggy.”

Interesting. They have a vision of their salad, and they won’t let anything corrupt that vision — even if customers want it.

What do you think?

I’ve asked a lot of people this. Most of the time, people get super pissed off: “I’m a customer and they should listen to me.” / “If they don’t give me what I want, I’ll go somewhere else.” / etc.

A few people — usually artists, engineers, and restaurateurs — completely agree with the salad place.

What do you think? Let me know (leave your thoughts in the comments).

I’ll share my thoughts tomorrow, but here’s a hint — this isn’t just about a salad shop. This is about psychology, marketing, and trust.

-Ramit

How would you react to this? is a post from: I Will Teach You To Be Rich.

from I Will Teach You To Be Rich http://ift.tt/2erGRD6
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